Privacy Policy

This Privacy Policy explains how Pernovora ("we", "us", or "our") collects, uses, and protects information when you use our website and services at pernovora.com.

1. Information We Collect

We may collect the following categories of information:

• Account information — such as email address, name, and authentication credentials when you create an account.
• Usage data — such as feature usage, credit consumption, device type, browser type, and IP address.
• Content you provide — such as prompts, message context, and configuration settings submitted to generate AI replies.
• Payment information — processed by our third-party payment providers. We do not store full payment card numbers on our servers.

2. How We Use Information

We use collected information to:

• Provide, operate, and improve the Pernovora service
• Process transactions and manage credit balances
• Authenticate users and secure accounts
• Respond to support requests and communicate service updates
• Analyze usage to improve reliability and product quality
• Comply with legal obligations

3. AI Processing

Content you submit may be processed by third-party AI infrastructure providers to generate responses. We use this content solely to deliver the requested output and operate the service. You remain responsible for ensuring you have the rights to submit any content you provide.

4. Data Storage and Retention

We store data on secure cloud infrastructure. We retain account and usage data for as long as your account is active or as needed to provide the service, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion of your account data by contacting us.

5. Sharing of Information

We may share information with:

• Service providers that help us operate the product (hosting, analytics, payments, AI inference)
• Authorities when required by law or to protect our rights
• A successor entity in connection with a merger, acquisition, or asset sale

We do not sell your personal information.

6. Security

We implement reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, or to object to certain processing. To exercise these rights, contact us at the email below.

8. Cookies

We may use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings.

9. Children's Privacy

Pernovora is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

11. Contact Us

For privacy questions or requests, contact us at support@pernovora.com.